Here are a few quick tips about how to correct Error code 963 Android at Google Play Store while updating programs in Google Play Store on their Android cellphone or tablet. Even the “app” could not be downloaded due to error (963), which means users can not download or update apps like Fall out shield, Hearthstone: Heroes of Warcraft, League of Heroes, Clash of Clans, Empire & Allies, Facebook, Lyft and my more. The most effective fix for this problem will be to uninstall Google Play updates in the app settings.
The install error 963 is common among budget smartphones like Zenfone 2, Alcatel One Touch Idol and Huawei Honor 5X, and quite rare in the latest high-end handsets like Nexus 6P, 5X, LG G4, Galaxy S6 Edge, Galaxy S7, S5, Note 4, HTC M8 etc. Also, Motorola devices seem to be less affected. Many devices running Cyanogenmod custom ROMS are also affected . There are several other solutions for Error Code 963 in Google Play and all of them are explained below.
[Update] The latest edition of Google Play Store allegedly attempts to conserve part of downloaded or upgraded apps and games to the microSD card and thus may result in different Play Store related Error Codes. This error might also pop up when you try to upgrade an app set up on your SDcard. In that instance unmount the SDcard before app update or download.
How to fix Error code 963 in Google Play Store Android device
If you’re getting this Android malfunction during update, consider uninstalling the app completely and then reinstall it. If this does it, then you may save a lot of time.
Method 1: Uninstalling updates for Google Play Store
Notice: Users have reported that Method 1 has been the best in repairing Android error code 963. However, you might have to repeat this method later because Google Play Store app upgrades automatically.
- Open Settings >> Apps >> All
- Scroll down and choose “Google Play Store” >> Uninstall Updates
- Now open Google Play Store and try to update or download the app or game
Method 2: Clear Cache and Data for Google Play
- Open Settings >> Apps >> All >> Scroll and select “Google Play Store”
– Clear Cache and Clear Data for Google Play Store
- Open Settings >> Apps >> All >> Scroll and select “Google Play Services”
– Clear Cache and Clear Data for Google Play Services
- Open settings >> Apps >> All >>Select “Google Service Framework”
– Clear Cache and Clear Data
- Now open Google Play and try the app update or installation
Method 3: Unmount SD card
- Open Settings >> Storage >> Scroll down and select “Unmount SD Card”
- Open Google Play Store >> Download or update the app (or game) that was causing error
- Then go to Storage >> Re-mount the SD card
Notice: Users who have put chosen install place as SDcard or external storage is going to need to disable this feature with this fix to work. Example- Device like Zenfone 2 have “ASUS customized settings” option which lets you chose default app installation place.
You might also : Fix error code 924 in Google play
Using SD card as internal storage
If your device is running Android 6.0 Marshmallow functioning system there’s a feature called “adoptable storage” that lets you merge your internal storage and outside storage (microSD card) to one drive. Plenty of new devices like LG G4, Moto X Pure and HTC One A9 support this attribute. Before enabling this feature be certain that you have a fast microSD Card not these cheapo ones using slow read/write speeds. Additionally, note that once our micro SD card has been adopted, it will merge with the device storage and eliminating it will likely cause a whole lot of crashes. Here are the steps to set up adoptable storage on Android 6.0:
- Insert your SD card into your phone/tablet
- Now you will receive a prompt that says “New SD card detected”
- Tap on “Setup” >> Use as internal storage >> Select “Next”
- Now your card will be formatted and setup as a device storage
Notice: If you have some app data in the SD card, then you will be prompted to transfer them to inner storage prior to proceeding.
See also : Fix error code 907 in Google play
Method 4: (For update error): Moving apps to internal memory
- Open Settings >> Apps >> All
- Choose the app that is giving you the error 963 during update
- Choose “Move to internal Storage”
- Open Google Play Store >> Update/ download the app
- Now you can move the app back to SD Card or leave it in the internal storage
Method 5: Remove Google account and add it back
This is a really common strategy used to solve a good deal of Google Play Store mistakes. Primarily, go to settings >> Accounts >> Tap on “Google” >> Select your Gmail account. Harness menu, choose “Remove account”. Now simply follow the very same measures to add back the Google account you simply removed. Open Google Play Store and attempt to download or update your app.
Method 6 (For HTC One M8/M9 owners): Uninstalling Update for HTC One M8 Lock Screen app
If you’re a HTC One smartphone user, then the mistake may have begun after updating the HTC Lock Screen program. Just uninstalling it will solve the problem.
- Open Settings >> Apps>> All >> Find “HTC Lock Screen”
- Choose “Force Stop” >> Select “Clear Data” and “Uninstall Updates”
- Now open your Google Play Store and Download/Update the app that was giving you the error code
Apart from Android marketplace error 963, the above mentioned methods can also be used to address another often recurring Google Play error code 907. These errors have been plaguing countless smartphones operating Android 4.4 KitKat, 5.0 Lollipop and even some devices running the latest Android 6.0 Marshmallow functioning system. In case you haven’t yet updated the firmware of your device, doing so can also resolve these Play Store related issues.
In case you have any other methods or measures to resolve these errors please help us in the remarks below. If none of these methods works, mention your Android apparatus and OS version in the comments and we will try to find a fix.